SYSTEM AND METHOD FOR GENERATION OF CHAT BOT SYSTEM WITH INTEGRATION ELEMENTS AUGMENTING NATURAL LANGUAGE PROCESSING AND NATIVE BUSINESS RULES

Patent №

US 11,847,167

Granted

2023-12-19

Filed 2019

Owner

DELL PRODUCTS, LP

+1 more

Lab

AI components

6

ml · nlp · speech · kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

16432105

An information handling system and method for generating a customized chat bot integration software system wherein a processor imports a chat bot template process flow into a chat bot integration process-modeling user interface which includes visual interface modeling elements corresponding to code sets, wherein the chat bot integration process-modeling user interface may include visual, drag-and-drop icons representing specific units of work for a specific chat bot integration process and modifying and customizing the visual interface modeling elements in a custom chatbot integration software system via an import wizard user-interface allowing selection of operation objects from the plurality of operation objects for each visual interface modeling element. The information handling system and method utilizes a fulfillment and response database with chat bot conversation history and association of intent and slot combinations with chat bot query responses or data locations and a natural language processing platform to determine an intent and a slot in chat bot queries to generate both simple and dynamic a chat bot query response via the customized chat bot integration software system interfacing with a plurality of data formats.

Machine learningNatural languageSpeechKnowledge representationPlanningAI hardwareG06F 16/90332G06F 8/34G06F 9/541G06F 16/3329G06F 16/9538H04L 51/02H04L 51/216

AI classification

Natural language1.00
Speech1.00
Planning1.00
AI hardware0.99
Knowledge representation0.99
Machine learning0.52
Vision0.00
Evolutionary computation0.00

Ownership

DELL PRODUCTS, LP

assignment · 493780684

BOOMI, LP

assignment · 638290754

Assignors

CAPPETTA, CHRISTOPHER L., ERIE, ANDREW E.

On an employer assignment, the assignors are typically the inventors.

From the same owner

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