SYSTEM AND METHOD FOR GENERATION OF CHAT BOT SYSTEM WITH INTEGRATION ELEMENTS AUGMENTING NATURAL LANGUAGE PROCESSING AND NATIVE BUSINESS RULES
Patent №
US 11,847,167
Granted
2023-12-19
Filed 2019
Owner
DELL PRODUCTS, LP
+1 more
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
16432105
An information handling system and method for generating a customized chat bot integration software system wherein a processor imports a chat bot template process flow into a chat bot integration process-modeling user interface which includes visual interface modeling elements corresponding to code sets, wherein the chat bot integration process-modeling user interface may include visual, drag-and-drop icons representing specific units of work for a specific chat bot integration process and modifying and customizing the visual interface modeling elements in a custom chatbot integration software system via an import wizard user-interface allowing selection of operation objects from the plurality of operation objects for each visual interface modeling element. The information handling system and method utilizes a fulfillment and response database with chat bot conversation history and association of intent and slot combinations with chat bot query responses or data locations and a natural language processing platform to determine an intent and a slot in chat bot queries to generate both simple and dynamic a chat bot query response via the customized chat bot integration software system interfacing with a plurality of data formats.
AI classification
Ownership
DELL PRODUCTS, LP
assignment · 493780684
BOOMI, LP
assignment · 638290754
Assignors
CAPPETTA, CHRISTOPHER L., ERIE, ANDREW E.
On an employer assignment, the assignors are typically the inventors.