Patent №
US 12,190,868
Granted
2025-01-07
Filed 2022
Owner
MITEL NETWORKS CORPORATION
Lab
—
AI components
0
Assignment
None on record
Dataset
AIPD
Application
17884148
The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to determine a customer query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the customer device by the virtual assistant.
G10L 15/08G06Q 30/016H04M 3/4936
Ownership
MITEL NETWORKS CORPORATION
From the same owner
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