Interactive conversation assistance using semantic search and generative AI

Patent №

US 12,373,473

Granted

2025-07-29

Filed 2024

Owner

Drift.com, Inc.

Lab

AI components

0

Assignment

None on record

Dataset

AIPD

Application

18636728

A method of generating content in association with an information search and retrieval system. It begins by receiving a query from a user. The query is semantically-searched to identify a context. A conversation history between the user and the system is identified. An enriched query is then generated by associating to the query both the context and at least a portion of the conversation history. The enriched query is then evaluated/processed by a generative-AI. In response, information associated with the enriched query is received from the generative-AI. A response to the query is then generated using the information, e.g., by passing the information back to the user, by modifying (e.g., editing or supplementing) the information to generate modified information and passing the modified information back to the user, or by dismissing the information. If sensitive information is identified in the utterance, it is masked prior to generating the enriched query.

G06F 16/3329G06F 40/40G06F 40/30

Ownership

Drift.com, Inc.

© 2026 NYSGPT2525 LLC