HYBRID HUMAN-ASSISTED DIALOGUE SYSTEM

An automated interactive voice dialogue system using a human-in-the-loop design may enable human-supported interventions, where the automated system still conducts most of the interaction but enables a human agent to assume control of the dialogue and assist, if deemed necessary, so that the user may continue the interaction with little interruption or frustration. In some examples, the user of the dialogue system of this disclosure may not realize that there was a problem, and that the interaction is being or has switched from an automated dialogue system to a human. In some examples, the automated dialogue system of this disclosure may also automatically switch back to machine interaction when the human agent has resolved the situation.