METHOD AND SYSTEM FOR IDENTIFYING DOMAIN-SPECIFIC SERVICE MANAGEMENT HOTSPOTS

This disclosure relates to method and causal analysis server for identifying domain-specific service management hotspots. The method includes receiving raw data corresponding to plurality of domain-specific issues; generating plurality of chunks from the raw data using an optimal chunking and tokenizing algorithm selected from chunking and tokenizing algorithms to obtain chunked data; creating a plurality of embeddings from the chunked data through an embedding model; clustering the plurality of embeddings into a set of clusters and a set of sub-clusters associated with each of the set of clusters, based on a similarity analysis; determining a set of cluster labels corresponding to the set of clusters and a set of sub-cluster labels corresponding to the set of sub-clusters, via a Large Language Model (LLM); and identifying a plurality of hotspots corresponding to the plurality of domain-specific issues based on the set of cluster labels and the set of sub-cluster labels.