INTERACTION RESPONSE GUIDANCE

Patent №

US 12,688,848

Granted

2026-07-21

Filed 2024

Owner

Wells Fargo Bank, N.A.

Lab

AI components

0

Assignment

None on record

Dataset

AIPD

Application

18433173

This disclosure describes a computer information system or computing system capable of analyzing communications between computing devices. In one example, this disclosure describes a method that includes identifying, based on text derived from a message originating from a user device, a topic associated with the message; generating, based on the topic and the text derived from the message, one or more productive expressions that, if communicated to the user device, tend to encourage a desired outcome; generating, based on the topic and the text derived from the message, one or more unproductive expressions that, if communicated to the user device, tend to discourage the desired outcome; and outputting a user interface that presents the topic associated with the message, the productive expressions, and the unproductive expressions.

G10L 15/1815G10L 15/183G10L 15/22G10L2015/225

Ownership

Wells Fargo Bank, N.A.

From the same owner

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