METHOD AND SYSTEM FOR OPTIMIZATION OF TELEPHONE CONTACT CAMPAIGNS

Patent №

US 5,621,790

Granted

1997-04-15

Filed 1995

Owner

ASPI SOFTWARE DEVELOPMENT COMPANY, LLC

+1 more

Lab

AI components

3

ml · nlp · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

08486577

A system and a method of generating outbound telephone contact campaigns optimized to contact the maximum number of targeted individuals during a campaign using a predictive dialer system, telephone operators with computer consoles and stored account records, where each account is associated with an individual with one or more telephone numbers and a history of attempts to contact the individual associated with each account.

AI classification

Planning1.00
Natural language0.83
Machine learning0.72
Knowledge representation0.14
Speech0.12
AI hardware0.02
Evolutionary computation0.00
Vision0.00

Ownership

ASPI SOFTWARE DEVELOPMENT COMPANY, LLC

assignment · 77160894

CENTERFORCE TECHNOLOGIES, INC.

namechg · 91780575

Assignors

GROSSMAN, HARRY, SIMMONS, LEROY F.

On an employer assignment, the assignors are typically the inventors.

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