Patent №
US 5,867,572
Granted
1999-02-02
Filed 1996
Owner
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
08603104
A customer queuing system receives telephone calls on one port of a switching system for handling by servers attached to output ports of the switching system. The queuing system estimates the waiting time which may be expected by each customer arriving at an input port and utilizes a voice announcement system to inform callers during the queue of the estimated waiting period prior to connection to one of the servers.
AI classification
Ownership
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
assignment · 81170554
Assignors
MACDONALD, PAUL, AKESTER, RICHARD JOHN
On an employer assignment, the assignors are typically the inventors.