Patent №
US 5,895,466
Granted
1999-04-20
Filed 1997
Owner
AT&T CORP.
Lab
—
AI components
6
ml · nlp · speech · kr · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
08914532
A customer service system includes a natural language device, a remote device remotely coupled to the natural language device over a network and a database coupled to the natural language device. The database has a plurality of answers stored on it that are indexed to natural language keys. The natural language device implements a natural language understanding system. The natural language device receives a natural language question over the network from the remote device. The question is analyzed using the natural language understanding system. Based on the analysis, the database is then queried. An answer to the question is received based on the query, and the answer is provided to the remote device over the network.
AI classification
Ownership
AT&T CORP.
assignment · 87750815
Assignors
GOLDBERG, RANDY G., ROSINSKI, RICHARD R.
On an employer assignment, the assignors are typically the inventors.