SYSTEM AND METHOD FOR INTEGRATION OF COMMUNICATION SYSTEMS WITH COMPUTER-BASED INFORMATION SYSTEMS
Patent №
US 6,058,415
Granted
2000-05-02
Filed 1997
Owner
INTERVOICE LIMITED PARTNERSHIP
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
08899953
A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing system, is disclosed. According to a preferred embodiment, data as to a particular LAN users schedule, as reflected in an electronic calendar application, is used to properly route calls via the automatic call routing system. Alternative embodiments providing for the scheduling of events in the electronic calendar as well as the dissemination of information through the communication system are also disclosed.
AI classification
Ownership
INTERVOICE LIMITED PARTNERSHIP
assignment · 86900102
Assignors
POLCYN, MICHAEL J.
On an employer assignment, the assignors are typically the inventors.