SYSTEM AND METHOD FOR INTEGRATION OF COMMUNICATION SYSTEMS WITH COMPUTER-BASED INFORMATION SYSTEMS

Patent №

US 6,058,415

Granted

2000-05-02

Filed 1997

Owner

INTERVOICE LIMITED PARTNERSHIP

Lab

AI components

1

planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

08899953

A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing system, is disclosed. According to a preferred embodiment, data as to a particular LAN users schedule, as reflected in an electronic calendar application, is used to properly route calls via the automatic call routing system. Alternative embodiments providing for the scheduling of events in the electronic calendar as well as the dissemination of information through the communication system are also disclosed.

PlanningH04Q 3/625H04M 3/42229H04M 3/436H04M 3/54H04Q 3/62H04M 3/42323H04M 3/493H04M 3/4931+15 more

AI classification

Planning1.00
Natural language0.09
Machine learning0.02
Vision0.00
Evolutionary computation0.00
Knowledge representation0.00
AI hardware0.00
Speech0.00

Ownership

INTERVOICE LIMITED PARTNERSHIP

assignment · 86900102

Assignors

POLCYN, MICHAEL J.

On an employer assignment, the assignors are typically the inventors.

© 2026 NYSGPT2525 LLC