SYSTEM AND METHOD FOR ESTABLISHING A DATA SESSION AND A VOICE SESSION FOR TRAINING A USER ON A COMPUTER PROGRAM

A system for establishing a data session and a voice session for training a user on a computer program includes a customer workstation coupled to a selected agent workstation by a data network and a voice network. The customer workstation generates a session request in response to user input requesting assistance regarding the computer program. The data network and the voice network establish a data session and a voice session, respectively, between the customer workstation and the selected agent workstation in response to the session request.