METHOD OF AND SYSTEM FOR PROVIDING NETWORK-INITIATED MULTILINGUAL OPERATOR ASSISTANCE
Patent №
US 6,205,215
Granted
2001-03-20
Filed 1998
Owner
MCI COMMUNICATIONS CORPORATION
Lab
—
AI components
2
nlp · speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09108450
A method of and system for processing calls from a first country having a first national language to a second country receives a request to complete a call from the first country and determines if the call cannot be completed as dialed. If the method determines that the call cannot be completed as dialed, the method forwards the call to an operator who can speak the first national language for assistance.
AI classification
Natural language1.00
Speech1.00
Machine learning0.01
AI hardware0.00
Knowledge representation0.00
Planning0.00
Evolutionary computation0.00
Vision0.00
Ownership
MCI COMMUNICATIONS CORPORATION
assignment · 92990066
Assignors
DOMBAKLY, GEORGE
On an employer assignment, the assignors are typically the inventors.
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