Patent №
US 6,282,283
Granted
2001-08-28
Filed 1998
Owner
—
Lab
—
AI components
1
planning
Assignment
None on record
Dataset
AIPD
2023_r1 edition
Application
09182430
A call center blending system in which the look ahead interval is variable and is equal to the average time an agent is engaged in an outbound call, including after call wrap-up work.
PlanningH04M 3/5158H04Q 3/64H04M 3/5238H04Q 2213/13056H04Q 2213/13072H04Q 2213/13213H04Q 2213/13335H04Q 2213/1337
AI classification
Planning0.83
Natural language0.17
Knowledge representation0.08
Machine learning0.00
Speech0.00
Evolutionary computation0.00
AI hardware0.00
Vision0.00