Method and apparatus for distributing computer integrated telephony (CTI) scrips using extensible mark-up language (XML) for mixed platform distribution and third party manipulation
Patent №
US 6,286,033
Granted
2001-09-04
Filed 2000
Owner
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Lab
—
AI components
2
nlp · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09561139
A network-based system for distributing object-oriented CTI scripts is provided. The system includes, at least one source communication center enabled with an object-oriented-programming-system for generating and distributing the CTI scripts, at least one receiving communication center enabled with an object-oriented-programming-system for receiving and implementing the CTI scripts, an instance of a descriptor-language-converter application installed and operational within the source communication center and an instance of the descriptor-language-converter application installed and operational within receiving communication center. The source center creates the CTI script using its own object-oriented-programming-system, converts the object-oriented script into a descriptor language using the descriptor-language-converter, and distributes the descriptor-language script over the network and, wherein the receiving communication center receives the descriptor-language script and interpreting the language, regenerates a version of the original CTI script using its own object-oriented-programming-system. In preferred embodiments, XML language is used as the descriptor-language. In other embodiments, other descriptor languages may be used.
AI classification
Ownership
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
assignment · 110080214
Assignors
KISHINSKY, KONSTANTIN, ANISIMOV, KOKOLAY, POGSSIANTS, GREGORY, POSTUPALSKI, PAVEL
On an employer assignment, the assignors are typically the inventors.