Method and apparatus for distributing computer integrated telephony (CTI) scrips using extensible mark-up language (XML) for mixed platform distribution and third party manipulation

Patent №

US 6,286,033

Granted

2001-09-04

Filed 2000

Owner

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Lab

AI components

2

nlp · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09561139

A network-based system for distributing object-oriented CTI scripts is provided. The system includes, at least one source communication center enabled with an object-oriented-programming-system for generating and distributing the CTI scripts, at least one receiving communication center enabled with an object-oriented-programming-system for receiving and implementing the CTI scripts, an instance of a descriptor-language-converter application installed and operational within the source communication center and an instance of the descriptor-language-converter application installed and operational within receiving communication center. The source center creates the CTI script using its own object-oriented-programming-system, converts the object-oriented script into a descriptor language using the descriptor-language-converter, and distributes the descriptor-language script over the network and, wherein the receiving communication center receives the descriptor-language script and interpreting the language, regenerates a version of the original CTI script using its own object-oriented-programming-system. In preferred embodiments, XML language is used as the descriptor-language. In other embodiments, other descriptor languages may be used.

Natural languageAI hardwareH04M 3/5183G06F 40/143G06F 40/151H04M 3/5237

AI classification

Natural language1.00
AI hardware0.82
Planning0.16
Vision0.01
Evolutionary computation0.00
Speech0.00
Knowledge representation0.00
Machine learning0.00

Ownership

GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

assignment · 110080214

Assignors

KISHINSKY, KONSTANTIN, ANISIMOV, KOKOLAY, POGSSIANTS, GREGORY, POSTUPALSKI, PAVEL

On an employer assignment, the assignors are typically the inventors.

From the same owner

© 2026 NYSGPT2525 LLC