AUTOMATED THIRD PARTY VERIFICATION SYSTEM

Patent №

US 6,401,066

Granted

2002-06-04

Filed 1999

Owner

WEST TELESERVICES HOLDING COMPANY

+1 more

Lab

AI components

3

nlp · speech · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09437591

A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.

Natural languageSpeechPlanningH04M 3/4936G06Q 20/16G06Q 20/24G06Q 20/305G06Q 20/40145G06Q 20/409G07C 9/38G10L 15/22+4 more

AI classification

Speech1.00
Planning0.99
Natural language0.98
Knowledge representation0.02
Vision0.00
AI hardware0.00
Evolutionary computation0.00
Machine learning0.00

Ownership

WEST TELESERVICES HOLDING COMPANY

assignment · 105320056

WEST CORPORATION

merger · 136530173

Assignors

MCINTOSH, JONATHAN P.

On an employer assignment, the assignors are typically the inventors.

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