WORKFLOW MANAGEMENT SYSTEM, METHOD, AND MEDIUM THAT MORPHS WORK ITEMS

A workflow system for distributing work items to actors so that the actors may perform an activity within a defined workflow process. A server interprets the workflow process and facilitates the scheduling and routing of work items in the system to an actor. Each work item has a set of work item contents data. Morphing logic determines which data is needed by an actor to which a work item has been scheduled and morphs a work item so that the actor receives only the data from the work item contents that the actor needs. Particular implementations are described for client actors and agent actors. A particular embodiment uses Java and distributed object along with application specific and system default HTML pages to display work item contents data to a participant.