METHODS AND SYSTEMS FOR DYNAMIC SELECTION OF ERROR RECOVERY PROCEDUREDS IN A MANAGED DEVICE

Methods and associated systems using probabilistic methods for selecting among a plurality of diagnostic procedures to recover from an error condition in a managed device. Operation of a managed device is overseen by a management device. A management client process operable within the management device communicates with a management service operable within the managed device. Upon detection of an error condition within the managed device, the management service propagates an event to the management client so indicating an error condition. The management client in the management device responds to the event by requesting the managed device to determine the best options for recovery procedures. The managed device then computes a probability of success for each known recovery procedure based upon the present state of the managed device and based upon past successes or failures of recovery procedures for particular error conditions. A list of each recovery procedure and its associated probability is returned to the management device. A user or client process then selects a desired procedure to attempt to correct the error condition in cooperation with the managed device. The process then repeats, recomputing the probability values for each recovery procedures, as needed until the problem is successfully resolved by a selected recovery procedure.