METHOD AND SYSTEM FOR MONITORING KNOWLEDGE USE

Improving an entity's operational performance involves monitoring use of its knowledge by measuring use of a knowledge base storing its knowledge, and monitoring knowledge that it generates by evaluating knowledge quality and efficiency of its knowledge generation. In another embodiment, an entity's operational performance is improved by developing processes to build knowledge and sustain its knowledge use, developing systems to facilitate reuse of knowledge (including storing its knowledge in a knowledge base); and developing systems to generate knowledge and incorporate it into the knowledge base. The entity's knowledge use is analyzed to analyze its operational performance. Its knowledge use is monitored by monitoring use of the knowledge base, through defining at least one characteristic of knowledge base use, developing at least one metric for measuring that characteristic, collecting data on the characteristic from knowledge base use and, using the metric, creating a measurement of the characteristic, and monitoring the measurement.