PROFIT-BASED METHOD OF ASSIGNING CALLS IN A TRANSACTION PROCESSING SYSTEM

Patent №

US 6,744,879

Granted

2004-06-01

Filed 2000

Owner

ROCKWELL ELCTRONIC COMMERCE CORP.

+1 more

Lab

AI components

1

nlp

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09496639

A method and apparatus are provided for processing calls in a transaction processing system using a plurality of transaction processing entities. The method includes the steps of determining an average profit generated by each entity of the plurality of entities for previously processed calls and assigning an entity of the plurality of entities with a highest relative profit to each new processed call.

Natural languageH04M 3/5232H04M 3/5166H04M 3/523H04M 3/42042H04M 3/42059H04M 3/5125H04M 7/12H04M 15/00+3 more

AI classification

Natural language0.67
Machine learning0.34
AI hardware0.08
Planning0.06
Knowledge representation0.02
Evolutionary computation0.00
Vision0.00
Speech0.00

Ownership

ROCKWELL ELCTRONIC COMMERCE CORP.

assignment · 105950276

ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC

assignment · 150170430

Assignors

DEZONNO, ANTHONY J.

On an employer assignment, the assignors are typically the inventors.

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