METHOD FOR SERVICING AND MAINTAINING HEAT SUPPLY EQUIPMENT

In a method for servicing and maintaining heat supply equipment, which includes making a servicing and maintenance contract to implement equipment performance maintenance, function maintenance, abnormality recovery and a diagnosis for preventive maintenance of the heat supply equipment, providing a communication network of the heat supply equipment, a first computer of a control station and a second computer of a control center communicatable thereamong via communication means, and implementing contents of the servicing and maintenance contract based on information obtained by communications in this network, the method includes receiving abnormality occurrence data, requesting and receiving detailed information, taking measures based on analysis results of these data and information, transferring the abnormality occurrence data, and obtaining and analyzing information for diagnosis. Thus, in heat supply equipment provided with boilers or the like, preventive maintenance can be achieved securely and efficiently, and a prompt countermeasure can be taken even with occurrence of an abnormality so that the resultant halt time can be made as short as possible. Further, a 24-hour support can be fulfilled with the least staff efficiently.