PROCESSES AND SYSTEMS FOR CREATING MAINTENANCE REPORTS FOR COMMUNICATIONS SYSTEMS

Processes and systems are disclosed for creating a maintenance report for a communications system. One embodiment includes communicating with a communications network and acquiring a telephone line record. The telephone line record include at least one of i) customer information from a Customer Record Information System, ii) facility information from a Loop Facility Assignment Control System, and iii) equipment information from a switch system analyzing telephone switches. The maintenance report is generated using the acquired telephone line record. The process creates the maintenance report using fresh data.