DYNAMIC TRANSLATION BETWEEN DATA NETWORK-BASED PROTOCOL IN A DATA-PACKET-NETWORK AND INTERACTIVE VOICE RESPONSE FUNCTIONS OF A TELEPHONY NETWORK
Patent №
US 6,801,928
Granted
2004-10-05
Filed 2001
Owner
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
Lab
—
AI components
4
nlp · speech · planning · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09827548
A system for emulating interaction with an interactive voice response unit is provided. The system comprises, a client node connected to the network, the client node soliciting interaction with the interactive voice response unit and a proxy server node connected to the network, the server node accessible to client node, the interactive voice response unit accessible to the server node. A connection is established between the client node and the proxy server node, the proxy server node accepts data from the client node and translates the data into a format for interacting with the interactive voice response unit whereupon the data is then propagated to the interactive voice response unit. Response data resulting from the input data at the interactive voice response unit is propagated to the proxy server node whereupon the response data is translated into a format for dissemination at the client node and propagated thereto.
AI classification
Ownership
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
assignment · 116980718
Assignors
NUESTRO, MARCIALITO
On an employer assignment, the assignors are typically the inventors.