Patent №
US 6,810,111
Granted
2004-10-26
Filed 2001
Owner
INTERVOICE LIMITED PARTNERSHIP
Lab
—
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09888683
The present invention relates generally to monitoring performance of interactive automated customer applications and more particularly to monitoring performance of an interactive voice response (IVR) system. The present invention monitors IVR state changes in an IVR application. The present invention appends IVR state changes to a history log to allow performance monitoring. Specifically, the present invention logs successful goal completion states (in addition to other information) in the history log where successful goal completion states are associated with a plurality of events associated with said IVR application.
AI classification
Ownership
INTERVOICE LIMITED PARTNERSHIP
assignment · 119500083
Assignors
HUNTER, PHILLIP W., BURR, JENNY PANZARELLA
On an employer assignment, the assignors are typically the inventors.