CONTROL METHOD AND SYSTEM FOR AUTOMATIC PRE-PROCESSING OF DEVICE MALFUNCTIONS

In a control method and a system for the automatic pre-processing of device malfunctions, first data about a device malfunction are sent to a central control device by means of first terminal equipment. On the basis of the first data and on the basis of stored second data, the central control device automatically selects a group of second terminal equipment that are allocated to various service technicians. A malfunction incident signal and at least a part of the data are then sent to the selected terminal equipment and output thereat. The terminal equipment respectively acquires preliminary diagnosis data relating to the malfunction and availability data from the respective service technician. These data are communicated to the central control device, which automatically evaluates the existing data, selects a specific second terminal equipment from the group and communicates an assignment signal to the selected second terminal equipment.