Patent №
US 6,970,831
Granted
2005-11-29
Filed 1999
Owner
PERFORMAX, INC.
+2 more
Lab
—
AI components
2
ml · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09255968
A method for evaluating customer service performance is implemented by a computer software application. Customers are presented with transaction specific questions to evaluate particular employees. A customer's response to a survey question is stored on a computer. Different performance indicators are calculated for the employee based on the responses to the customer surveys. The employee is evaluated based on these performance indicators.
AI classification
Ownership
PERFORMAX, INC.
assignment · 103730882
VISIONINSIGHT, LLC
assignment · 192460454
VISION-1, LLC
assignment · 217310094
Assignors
ANDERSON, NANCY L., PANNKUK, LOIS J.
On an employer assignment, the assignors are typically the inventors.