METHOD AND SYSTEM FOR AUTOMATED HANDLING OF ALARMS FROM A FAULT MANAGEMENT SYSTEM FOR A TELECOMMUNICATIONS NETWORK

A method and system provides for the automated handling of alarms from a fault management system for a telecommunications network without the need for the intervention of an operator. When the fault management system identifies service outages or other network performance problems, an alarm is generated, and an established set of rules is applied to evaluate the alarm based on certain attributes of the alarm. From this application of the rules, an action is identified and initiated, which could involve any of a number of tasks or activities, including, for example, transmission of instructions directly to a network device, electronic notifications directly to a technician or other maintenance personnel, and/or generation of a trouble ticket.