Patent №
US 7,146,002
Granted
2006-12-05
Filed 2004
Owner
AMERICAN AIRLINES, INC.
Lab
—
AI components
3
ml · nlp · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10881571
A method of routing a plurality of calls received by a call routing system, including grouping each of the plurality of received calls based on a plurality of customer classifications each associated with one of a plurality of customers each corresponding to one of the plurality of received calls. Each of the plurality of received calls are ranked based on a plurality of transaction histories each associated with one of the plurality of customers. Each of the plurality of received calls are routed based on the grouping and the ranking.
AI classification
Ownership
AMERICAN AIRLINES, INC.
assignment · 155460513
Assignors
SMITH, CARLINE A., GLEASON, GEORGE "CHIP", LAWRENCE, SUSAN
On an employer assignment, the assignors are typically the inventors.