Patent №
US 7,170,992
Granted
2007-01-30
Filed 2004
Owner
SBC PROPERTIES, L.P.
+2 more
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10963229
A method of evaluating a design for a call center system. A particular system is put into use and data collected to quantify various quality of service factors. Each quality of service factor is multiplied times an expense multiplier and added to an agent cost factor. The result is a metric that describes the system in monetary terms.
AI classification
Ownership
SBC PROPERTIES, L.P.
assignment · 159670759
SBC KNOWLEDGE VENTURES, L.P.
namechg · 201430974
AT&T KNOWLEDGE VENTURES, L.P.
namechg · 201660105
Assignors
KNOTT, BENJAMIN A., BUSHEY, ROBERT R.
On an employer assignment, the assignors are typically the inventors.