SEQUENTIAL PRESENTATION OF LONG INSTRUCTIONS IN AN INTERACTIVE VOICE RESPONSE SYSTEM
Patent №
US 7,305,070
Granted
2007-12-04
Filed 2002
Owner
SBC TECHNOLOGY RESOURCES, INC.
+2 more
Lab
—
AI components
2
nlp · speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10058785
An interactive voice response system that allows a caller to perform a series of sequential tasks based on an instruction set. The caller is queried after each instruction to ensure that the caller has successfully completed all of the steps. Additionally, provisions are provided to automatically pause the instruction set and present reminders to the caller. Further the caller may elect to repeat instructions, back up the instruction set, receive additional details, transfer to a service representative, or receive summary information.
AI classification
Ownership
SBC TECHNOLOGY RESOURCES, INC.
assignment · 127760926
SBC LABORATORIES, INC.
namechg · 197850160
AT&T LABS, INC.
namechg · 197850365
Assignors
KORTUM, PHILIP TED, BUSHEY, ROBERT R.
On an employer assignment, the assignors are typically the inventors.