METHOD AND APPARATUS FOR QUALITY ASSURANCE IN A MULTIMEDIA COMMUNICATIONS ENVIRONMENT
Patent №
US 7,305,082
Granted
2007-12-04
Filed 2003
Owner
NICE SYSTEMS LTD.
Lab
—
AI components
2
speech · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10275896
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may include an event manager, which may receive a notification associated with a communication between an agent and a customer and recording servers, which record data associated with the communication.
AI classification
Planning1.00
Speech0.90
Knowledge representation0.20
Natural language0.16
AI hardware0.02
Evolutionary computation0.01
Machine learning0.00
Vision0.00
Ownership
NICE SYSTEMS LTD.
assignment · 140600630
Assignors
ELAZAR, AVISHAI, FREEDMAN, ILAN
On an employer assignment, the assignors are typically the inventors.
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