WEB INTEGRATED INTERACTIVE VOICE RESPONSE

Patent №

US 7,324,633

Granted

2008-01-29

Filed 2005

Owner

BELLSOUTH INTELLECTUAL PROPERTY CORP.

+3 more

Lab

AI components

3

nlp · speech · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11113765

One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a telephone and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the user over a network connection. Information provided in the voice menus corresponds to information provided in the menus in the graphical format and is responsive to commands received by the graphical user interface system from the user. Other systems and methods are also provided.

Natural languageSpeechAI hardwareG06F 3/167G06F 3/016G06F 3/0482H04M 3/493G06F 3/16G06F 2203/014H04M 7/0027H04M 7/128+4 more

AI classification

Speech1.00
AI hardware0.99
Natural language0.98
Knowledge representation0.00
Evolutionary computation0.00
Machine learning0.00
Planning0.00
Vision0.00

Ownership

BELLSOUTH INTELLECTUAL PROPERTY CORP.

assignment · 166310650

AT&T INTELLECTUAL PROPERTY, INC.

correct · 413480366

AT&T DELAWARE INTELLECTUAL PROPERTY, INC.

namechg · 413480399

AT&T BLS INTELLECTUAL PROPERTY, INC.

namechg · 413480405

Assignors

GAO, XIAOFENG, SCOTT, DAVID, ZELLNER, SAMUEL N.

On an employer assignment, the assignors are typically the inventors.

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