VIRTUAL CUSTOMER DATABASE

Patent №

US 7,472,091

Granted

2008-12-30

Filed 2002

Owner

ACCENTURE GLOBAL SERVICES GMBH

Lab

AI components

2

kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

10264219

The present invention includes a virtual customer database system for delivering personalized services to a consumer operating a communication device. The virtual customer database system includes an administrator and a distributed database. The distributed database may be selectively loaded by the administrator with customer related information extracted from participating businesses. The distributed database includes secure databases associated with each participating business and a public participant database. The administrator may process push and pull service requests by selectively querying the distributed database. Sensitive customer specific information may remain with each corresponding participating business while responses to the requests may include personalized customer specific information provided via a common interface standard.

Knowledge representationPlanningG06Q 30/02H04L 63/102H04L 65/762

AI classification

Planning1.00
Knowledge representation0.59
Machine learning0.06
Speech0.00
Evolutionary computation0.00
AI hardware0.00
Natural language0.00
Vision0.00

Ownership

ACCENTURE GLOBAL SERVICES GMBH

assignment · 133670681

Assignors

GAILEY, MICHAEL L., PORTMAN, ERIC A., BURGISS, MICHAEL J.

On an employer assignment, the assignors are typically the inventors.

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