Patent №
US 7,570,752
Granted
2009-08-04
Filed 2005
Owner
ALCATEL
+1 more
Lab
—
AI components
3
speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11233987
A presence system and method are described herein which infer a person's level of participation in a telephone call (e.g., multi-party conference call, one-on-one telephone call, collaboration session). In one embodiment, the presence system collects presence information about one or more activities of a person while they are also participating in a telephone call. The presence system aggregates and analyzes the collected presence information to determine a telephony/conference activity presence state which is then published to watchers and/or an automated interaction management system in order to inform them if the person happens to be an “active participant” or a “passive participant” in the telephone call. The watchers and/or the automated interaction management system can then use this information as a guide to determine if the person is likely to be able to respond to another interaction while that person is also participating in the telephone call. The inference is that a person who is “passive participant” is substantially more likely to engage in an IM or even a second phone interaction with another person (e.g., watcher) then if that person was an “active participant”.
AI classification
Ownership
ALCATEL
assignment · 166220952
ALCATEL LUCENT
namechg · 228030507
Assignors
JACHNER, JACK
On an employer assignment, the assignors are typically the inventors.