TELEPHONY/CONFERENCE ACTIVITY PRESENCE STATE

Patent №

US 7,570,752

Granted

2009-08-04

Filed 2005

Owner

ALCATEL

+1 more

Lab

AI components

3

speech · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11233987

A presence system and method are described herein which infer a person's level of participation in a telephone call (e.g., multi-party conference call, one-on-one telephone call, collaboration session). In one embodiment, the presence system collects presence information about one or more activities of a person while they are also participating in a telephone call. The presence system aggregates and analyzes the collected presence information to determine a telephony/conference activity presence state which is then published to watchers and/or an automated interaction management system in order to inform them if the person happens to be an “active participant” or a “passive participant” in the telephone call. The watchers and/or the automated interaction management system can then use this information as a guide to determine if the person is likely to be able to respond to another interaction while that person is also participating in the telephone call. The inference is that a person who is “passive participant” is substantially more likely to engage in an IM or even a second phone interaction with another person (e.g., watcher) then if that person was an “active participant”.

SpeechKnowledge representationPlanningH04M 3/56H04M 3/42059H04M 3/42365H04M 3/42374H04M 3/569H04M 2203/5072

AI classification

Speech0.99
Planning0.95
Knowledge representation0.50
AI hardware0.08
Machine learning0.02
Natural language0.00
Vision0.00
Evolutionary computation0.00

Ownership

ALCATEL

assignment · 166220952

ALCATEL LUCENT

namechg · 228030507

Assignors

JACHNER, JACK

On an employer assignment, the assignors are typically the inventors.

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