DETECT USER-PERCEIVED FAULTS USING PACKET TRACES IN ENTERPRISE NETWORKS

Exemplary methods, computer-readable media, and systems for detecting a fault by a packet trace, includes monitoring at least one packet transmitted to or received from, an computing device of an end user, between one or more computing devices implementing at least one of a service or an application on an enterprise network. The process also includes identifying whether an abnormal condition occurred on the computing device of the end user based on monitoring at least one packet transmitted to or received from, the computing device of the end user; and detecting a fault by using an algorithm based on monitoring at least one packet transmitted or received from, the computing device of the end user; wherein the fault indicates a desired course of action did not occur while the computing device of the end user uses at least one of the service or the application in the enterprise network.