AUTOMATIC CASE DETERMINATION AND ASSIGNMENT

In a method and system for automatic case determination and assignment for a business transaction, upon creation of a transaction, a computer system verifies transaction data to determine whether the transaction is assigned to a case. If the transaction is not assigned to a case, the system searches a database for an existing case that is related to the unassigned transaction. If an existing case is discovered, the transaction is automatically assigned to the existing case. If no existing case is found, the system creates a new case, defines new case parameters, and automatically assigns the transaction to the new case.