Patent №
US 7,792,269
Granted
2010-09-07
Filed 2004
Owner
AT & T CORP.
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11026410
The present invention enables information about a service impacting network event to be collected from network operations and automatically conveyed to a Media Server that plays a network announcement to callers into network customer service center. The announcement can be played as an option on an Interactive Voice Response (IVR) menu and informs the caller of known service issues that are being addressed and estimates of when service should return to normal.
AI classification
Ownership
AT & T CORP.
assignment · 163630600
Assignors
CROAK, MARIAN, ESLAMBOLCHI, HOSSEIN
On an employer assignment, the assignors are typically the inventors.