METHOD AND APPARATUS FOR EVALUATING THE COMPLEXITY OF HUMAN-IN-THE-LOOP PROCESSES

One embodiment of the present invention provides a system that determines the complexity of a transaction between a first entity and a second entity. The system starts by determining a first probability of success for a portion of the transaction which is associated with actions of the first entity. The system then determines a second probability of success for a portion of the transaction which is associated with actions of the second entity. The system next calculates a transactional complexity for the transaction based on the first probability of success and the second probability of success.