COLLECTING CRM DATA FOR FEEDBACK

Patent №

US 7,873,534

Granted

2011-01-18

Filed 2006

Owner

MICROSOFT CORPORATION

AI components

3

kr · planning · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

11353772

Collecting and analyzing usage data from a CRM database provides useful insights into improving future versions of CRM software. Options for the type of data to be collected may be presented and several opportunities may be available to tailor the data to be communicated to the CRM provider.

AI classification

Knowledge representation1.00
Planning1.00
AI hardware0.71
Machine learning0.05
Natural language0.00
Evolutionary computation0.00
Speech0.00
Vision0.00

Ownership

MICROSOFT CORPORATION

assignment · 176290784

Assignors

SIMONS, ALEX A., ZHU, WAN LI, SHORING, CHRIS, WEST, DAVID C.

On an employer assignment, the assignors are typically the inventors.

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