DIRECTORY ASSISTANCE DIALOG WITH CONFIGURATION SWITCHES TO SWITCH FROM AUTOMATED SPEECH RECOGNITION TO OPERATOR-ASSISTED DIALOG
Patent №
US 7,912,201
Granted
2011-03-22
Filed 2006
Owner
SBC TECHNOLOGY RESOURCES, INC.
Lab
—
AI components
4
ml · nlp · speech · hardware
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11559350
A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.
AI classification
Ownership
SBC TECHNOLOGY RESOURCES, INC.
assignment · 188180863
Assignors
MARTIN, JOHN M., BUSHEY, ROBERT R., CHANG, HISAO M.
On an employer assignment, the assignors are typically the inventors.