QUALITY MANAGEMENT IN A DATA-PROCESSING ENVIRONMENT

A method, system and computer program for quality management of a plurality of documents associated with a data-processing operation of an organization is provided. The documents include several fields, the organization has employees, and the method comprises determination of error rates. Errors are reduced in the plurality of documents by focusing on critical fields. The occurrence of errors is predicted by determining a correlation between the errors and a set of attributes, which is updated. Reducing and predicting errors control the error rate. A method for measuring the quality of a plurality of documents is also provided. The measurement is based on the relative operational impact of the errors and the frequency of errors associated with each field.