METHODS AND SYSTEMS FOR PROVIDING PERSONALIZED FREQUENTLY ASKED QUESTIONS

Patent №

US 7,933,907

Granted

2011-04-26

Filed 2004

Owner

FIRST DATA CORPORATION

+1 more

Lab

AI components

4

ml · nlp · kr · planning

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

10783715

A method of selecting a set of questions to display comprises receiving a request from a user to access a frequently asked questions (FAQ) page. Account data for the user is retrieved. A set of questions is selected to display to the user based on the account data. This permits a set of questions to be automatically selected based on user account data.

AI classification

Natural language1.00
Planning1.00
Machine learning1.00
Knowledge representation0.78
AI hardware0.44
Evolutionary computation0.00
Speech0.00
Vision0.00

Ownership

FIRST DATA CORPORATION

assignment · 154510828

THE WESTERN UNION COMPANY

assignment · 187340432

Assignors

STAGGS, ROBERT

On an employer assignment, the assignors are typically the inventors.

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