ARCHITECTURE FOR OPTICAL METRO ETHERNET SERVICE LEVEL AGREEMENT (SLA) MANAGEMENT

A system for managing one or more service level agreements associated with a switched metro Ethernet network is disclosed and manages one or more service level agreements associated with a switched metro Ethernet network. The system also includes a service level agreement (SLA) management reporting system (MRS) and a performance engine (PE) data filter coupled to the SLA-MRS. Further, the system includes one or more network elements connected to the PE data filter, wherein the SLA-MRS is configured to receive performance data from the PE data filter and at least partially based on the performance data validate one or more customer claims regarding an SLA violation.