DETECTING EMOTION IN VOICE SIGNALS IN A CALL CENTER

Patent №

US 7,940,914

Granted

2011-05-10

Filed 2001

Owner

ACCENTURE LLP

Lab

AI components

4

ml · nlp · speech · hardware

Assignment

Recorded

Dataset

AIPD

2023_r1 edition

Application

09833301

A system, method and article of manufacture are provided for detecting emotion using statistics. First, a database is provided. The database has statistics including human associations of voice parameters with emotions. Next, a voice signal is received. At least one feature is extracted from the voice signal. Then the extracted voice feature is compared to the voice parameters in the database. An emotion is selected from the database based on the comparison of the extracted voice feature to the voice parameters and is then output.

AI classification

Speech1.00
AI hardware1.00
Natural language0.99
Machine learning0.72
Knowledge representation0.33
Vision0.27
Evolutionary computation0.00
Planning0.00

Ownership

ACCENTURE LLP

assignment · 120390268

Assignors

PETRUSHIN, VALERY A.

On an employer assignment, the assignors are typically the inventors.

© 2026 NYSGPT2525 LLC