Patent №
US 7,956,737
Granted
2011-06-07
Filed 2008
Owner
AT&T INTELLECTUAL PROPERTY I, L.P.
Lab
—
AI components
2
kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12343876
Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.
AI classification
Ownership
AT&T INTELLECTUAL PROPERTY I, L.P.
assignment · 223910894
Assignors
QIAN, ZHIQIANG, HSU, I-CHENG STEVE, KEIGHRON, LORI, LIU, JACKSON, MCMILLIAN, DANIEL, PLATTNER, TIMOTHY, ZINNIKAS, MICHAEL JOHN
On an employer assignment, the assignors are typically the inventors.