Patent №
US 7,975,265
Granted
2011-07-05
Filed 2004
Owner
SBC KNOWLEDGE VENTURES, L.P.
Lab
—
AI components
1
planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
10887211
A system and method are disclosed for providing installation support to a user of a computer system. A method incorporating teachings of the present disclosure may include launching an installation tool in connection with installation of a peripheral driver. The tool may have capabilities that include, for example, capturing an install status at a plurality of predefined points in an install routine. During installation, an error may be detected at one of the predefined points and a diagnostic routine may be launched in response. The method may also include considering an accounting of the captured install states and using this information to help generate an action script crafted to resolve the detected install error.
AI classification
Ownership
SBC KNOWLEDGE VENTURES, L.P.
assignment · 152440732
Assignors
SCHNOEBELEN, JEFFREY B., KORTUM, PHILIP TED, KLEIN, ADAM LEE, SOENS, MARCEL M., FISHER, JAMIE ANDREW, MCAFEE, WESLEY
On an employer assignment, the assignors are typically the inventors.