DEVICE DIAGNOSTICS AND MONITORING METHOD AND SYSTEM

A diagnostics and monitoring method and system is disclosed for generating diagnostics and monitoring information and transmitting the diagnostics and monitoring information to a remote terminal using an improved diagnostic and monitoring policy. The method includes selecting, at a remote terminal, one of available diagnostics and monitoring policies; transmitting a diagnostics and monitoring configuration information including at least one of a diagnostics and monitoring object, a memory allocation size, and a diagnostics and monitoring cycle from the remote terminal to a device management system; transmitting a diagnostics and monitoring message generated on the basis of the diagnostics and monitoring configuration information from the device management system to a mobile device; generating, at the mobile device, diagnostics and monitoring information with reference to the diagnostics and monitoring message; and transmitting the diagnostics and monitoring information.