Patent №
US 8,019,646
Granted
2011-09-13
Filed 2009
Owner
AT&T INTELLECTUAL PROPERTY I, L.P.
+4 more
Lab
—
AI components
5
ml · nlp · speech · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
12645529
Customer services are provided by storing predetermined trigger information in association with predetermined content. A real-time text chat established over a network between at least one agent device and at least one customer device is monitoring for the predetermined trigger information using a monitoring computer. The predetermined content is automatically forwarded to the at least one customer device when the predetermined trigger information is detected in the monitoring.
AI classification
Ownership
AT&T INTELLECTUAL PROPERTY I, L.P.
assignment · 254710445
AT&T DELAWARE INTELLECTUAL PROPERTY, INC.
namechg · 254890258
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
assignment · 254890782
AT&T BLS INTELLECTUAL PROPERTY, INC.
namechg · 254910392
AT&T INTELLECTUAL PROPERTY CORPORATION
namechg · 254920919
Assignors
LEWIS-HAWKINS, VIRGINIA
On an employer assignment, the assignors are typically the inventors.