Patent №
US 8,023,635
Granted
—
Owner
—
Lab
—
AI components
1
speech
Assignment
None on record
Dataset
AIPD
2023_r1 edition
Application
12694115
A call center environment is provided that allows a customer service representative to populate a workstation display screen with data using either keystrokes or voice input. The voice input is provided to the workstation using a voice overlay and voice platform to convert audio into data usable by the workstation to populate the screen.
AI classification
Speech1.00
Natural language0.12
AI hardware0.07
Planning0.01
Vision0.00
Knowledge representation0.00
Machine learning0.00
Evolutionary computation0.00