Patent №
US 8,041,023
Granted
2011-10-18
Filed 2000
Owner
ROCKWELL ELECTRONIC COMMERCE CORP.
Lab
—
AI components
1
speech
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
09675597
A system and method of using voice to access information in a call center is disclosed. Providing a voice response server to handle requests from local and remote administrators allows a call center to be managed even when administrators are physically distant from the call center. The voice response server may adhere to VoiceXML to process requests for call center information from administrators.
AI classification
Speech1.00
Planning0.38
Natural language0.07
Knowledge representation0.04
AI hardware0.00
Evolutionary computation0.00
Machine learning0.00
Vision0.00
Ownership
ROCKWELL ELECTRONIC COMMERCE CORP.
assignment · 114020970
Assignors
JAMES, ERIC, FUNCK, DAVID
On an employer assignment, the assignors are typically the inventors.
From the same owner
System and method for bulk data messagingUS 8,539,034 · 2013SYSTEM AND METHOD FOR DISTRIBUTING CUSTOMER CONTACTSUS 8,416,943 · 2013ENTERPRISE-WIDE OCCUPANCY BASED ROUTINGUS 8,358,774 · 2013DISCRETE CHOICE METHOD OF REPORTING AND PREDICTING MULTIPLE TRANSACTION TYPESUS 8,184,547 · 2012CUSTOMER AUTOMATED RESPONSE SYSTEMUS 8,073,130 · 2011CONTACT MANIPULATON AND RETRIEVAL SYSTEMUS 7,929,670 · 2011METHOD OF ALLOCATING DATA COMMUNICATION SESSIONS BASED UPON USER INFORMATIONUS 7,917,623 · 2011CONTACT CENTER BUSINESS MODELERUS 7,912,205 · 2011