Patent №
US 8,041,589
Granted
2011-10-18
Filed 2007
Owner
AVAYA TECHNOLOGY LLC
Lab
—
AI components
4
ml · nlp · kr · planning
Assignment
Recorded
Dataset
AIPD
2023_r1 edition
Application
11733355
The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for determining the health and overall satisfaction of employees in an organization. The determination may be made by monitoring communications generated by employees for their tone and other parameters related to their satisfaction with various decisions made within the organization.
AI classification
Ownership
AVAYA TECHNOLOGY LLC
assignment · 191410672
Assignors
BLAIR, COLIN, CHAN, KEVIN, GENTLE, CHRISTOPHER R., HEPWORTH, NEIL, LANG, ANDREW W.
On an employer assignment, the assignors are typically the inventors.